Refund Policy

Last Updated: June 25, 2026

Thank you for choosing AVCO Boxes. We are committed to providing high-quality packaging

products and excellent customer service. Because many of our products are manufactured

specifically for each customer, please review this Refund Policy carefully before placing an order.

1. Eligibility for Returns and Refunds

Stock Products

Unused stock (non-custom) products may be eligible for return within 30 days of delivery if they are

unused, in their original packaging, in the same condition as received, and receive prior

authorization from AVCO Boxes. Shipping charges are non-refundable unless the return is the

result of our error or a verified defective product.

Custom Printed Products

All custom printed boxes, cups, bags, food containers, and other personalized products are

manufactured specifically for each customer and are considered Final Sale. Custom printed

products are not eligible for cancellation, return, exchange, or refund once artwork has been

approved or production has begun. Refunds or replacements will only be considered if the product

contains a verified manufacturing defect or was damaged during shipping.

2. Artwork Approval

Customers are solely responsible for reviewing all artwork proofs before providing final approval.

Approval confirms acceptance of spelling, grammar, phone numbers, addresses, logos, colors,

layout, dimensions, QR codes, barcodes, and all other artwork content. AVCO Boxes is not

responsible for errors in approved artwork. Artwork, design, setup, plate, and prepress fees are

non-refundable.

3. Printing and Manufacturing Variations

Slight variations are a normal part of commercial printing and manufacturing, including color

variations, print registration, material texture, dimensions, and ink absorption. Exact color matching

between production runs cannot be guaranteed. These normal manufacturing variations are not

defects and are not grounds for cancellation, return, replacement, or refund.

4. Order Changes and Cancellations

Stock product orders may be canceled before shipment. Custom printed orders may be canceled

only before artwork approval and before production begins. After artwork approval or production

begins, no cancellations or modifications will be accepted.

5. Damaged or Defective Products

Notify AVCO Boxes within five (5) business days of delivery. Include the order number, description,

and photographs. Approved claims may be resolved by replacement, repair, store credit, or refund

at AVCO Boxes' sole discretion.

6. Return Authorization

No returns will be accepted without prior authorization. Unauthorized returns may be refused.

7. Non-Refundable Charges

Artwork, graphic design, setup, plate, prepress, shipping (unless due to our error), rush production

fees, and custom printed products produced according to approved artwork are non-refundable.

8. Shipping Errors

If AVCO Boxes ships the wrong product or quantity, notify us within five (5) business days. Verified

shipping errors will be corrected at no additional cost.9. Limitation of Liability

AVCO Boxes' maximum liability shall not exceed the purchase price of the affected products. AVCO

Boxes shall not be liable for indirect, incidental, consequential, special, or lost profit damages.

10. Policy Updates

AVCO Boxes reserves the right to modify this Refund Policy at any time without prior notice. The

version posted on the website at the time of purchase governs the transaction.

Contact Us

AVCO Boxes

Email: sales@avcoboxes.com

Website: www.avcoboxes.com